HOUSE OF TRADERS / SUPPORT
SUPPORT.
Help with House of Traders returns and cancellations.
Returns and cancellations
For a return or cancellation, use the email buttons below, or write to the confirmed HOT address. Include your order number, the email address used for the purchase and the relevant item details (product, colour, size and quantity). No reason is required to cancel an order. Keep a copy of your request and proof of postage when returning goods. HOT will review the request and provide instructions and the applicable return label. Statutory cancellation is not conditional on prior approval or waiting for a label.
House of Traders — Contact and returns
House of Traders — Returns 53 Davies Street Mayfair London W1K 5JH United Kingdom
Return postage
Change-of-mind return postage is paid by the customer. HOT pays reasonable return postage for faulty, damaged or incorrect items. No undisclosed label fees or other amounts will be deducted from refunds.
30-day returns
Our 30-day change-of-mind policy applies alongside your statutory rights. Read Delivery & Returns for timeframes, item conditions and refunds. Physical checkout remains closed on this website.
Email House of Traders
These buttons open your email app. Include your order number, the email address used for the purchase and the relevant item details (product, colour, size and quantity). No reason is required to cancel an order. HOT will respond with the applicable instructions; opening a message does not submit it.
LAST UPDATED: 26 OCTOBER 2026 · HOUSE OF TRADERS